Privacy Policy

At OM WOODS, we value the trust our customers place in us and are committed to protecting their personal information. This Privacy Policy explains how we collect, use, store and safeguard the information you provide while using our website and services.

When you browse our website, place an order, submit an inquiry or contact us through forms, WhatsApp, phone calls or email, we may collect information such as your name, mobile number, email address, billing address, shipping address and order details. This information is collected solely to provide our products and services efficiently.

The information collected is used for order processing, product delivery, customer support, responding to inquiries, improving website performance and enhancing the overall shopping experience. We may also use your contact information to send order confirmations, delivery updates, promotional offers, product announcements and important service-related notifications.

OM WOODS does not sell, rent or trade customer information to any third party. Your information may only be shared with trusted service providers such as delivery partners, payment gateways and logistics companies when necessary to complete your order and provide related services.

Our website may use cookies and similar technologies to improve functionality, analyze visitor behavior and provide a better browsing experience. Cookies help us understand customer preferences and optimize website performance. Users may choose to disable cookies through their browser settings; however, some website features may not function properly as a result.

We implement appropriate security measures to protect customer information against unauthorized access, disclosure, alteration or destruction. While we strive to use commercially acceptable means to safeguard data, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

Payment transactions made on our website are processed through secure and trusted payment gateway providers. OM WOODS does not store sensitive payment information such as debit card numbers, credit card details, CVV numbers or online banking credentials on its servers.

Customers may request access to, correction of or deletion of their personal information by contacting us directly. We will make reasonable efforts to update or remove information in accordance with applicable laws and business requirements.

Our website may contain links to third-party websites for customer convenience. OM WOODS is not responsible for the privacy practices, content or policies of external websites. Users are encouraged to review the privacy policies of such websites before sharing personal information.

OM WOODS reserves the right to modify or update this Privacy Policy at any time without prior notice. Changes will become effective immediately upon posting on this website. Customers are encouraged to review this page periodically to stay informed about how their information is protected.

For any questions, concerns or requests regarding this Privacy Policy, customers may contact us through our official phone number, WhatsApp support or email address provided on the website.

Terms & Conditions

Welcome to OM WOODS. By accessing, browsing or purchasing products through our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

OM WOODS reserves the right to modify, update or discontinue any part of the website, products, services, pricing, offers or policies at any time without prior notice. Continued use of the website after such changes constitutes acceptance of the revised terms.

All product descriptions, specifications, dimensions, images and pricing displayed on the website are provided in good faith. While we strive to ensure accuracy, occasional errors may occur. OM WOODS reserves the right to correct any inaccuracies and cancel orders affected by such errors if necessary.

Product images displayed on the website are intended for illustrative purposes only. Actual products may vary slightly in color, finish, texture or appearance due to photography, lighting conditions, screen settings, material characteristics and manufacturing processes.

Customers are responsible for providing accurate personal information, contact details and delivery addresses when placing orders. OM WOODS shall not be held responsible for delays, failed deliveries or additional charges arising from incorrect information provided by the customer.

All orders placed through the website are subject to acceptance and availability. OM WOODS reserves the right to refuse, cancel or limit any order at its sole discretion, including cases involving pricing errors, stock unavailability, suspected fraudulent activity or violation of these terms.

Prices displayed on the website are subject to change without prior notice. Promotional offers, discounts and special pricing may be available for limited periods and may be withdrawn or modified at any time.

Customers agree to use this website only for lawful purposes. Any misuse of the website, including attempts to gain unauthorized access, distribute malicious software, interfere with website functionality or engage in fraudulent activities, is strictly prohibited.

All content available on this website, including text, images, graphics, logos, product descriptions, designs and trademarks, is the property of OM WOODS unless otherwise stated. Unauthorized copying, reproduction, distribution or commercial use of website content is strictly prohibited without prior written permission.

Delivery timelines provided on the website are estimates and may vary depending on product availability, manufacturing requirements, transportation conditions and customer location. OM WOODS shall not be liable for delays caused by circumstances beyond its reasonable control.

Customized, made-to-order and specially manufactured furniture products may require additional production time and are generally not eligible for cancellation, return or exchange once production has commenced.

OM WOODS shall not be liable for any indirect, incidental, consequential or special damages arising from the use of our website, products or services. Our maximum liability, if any, shall be limited to the amount paid by the customer for the relevant order.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website or purchase of products shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

If you have any questions regarding these Terms & Conditions, please contact OM WOODS through the contact information provided on our website.

Return & Refund Policy

At OM WOODS, customer satisfaction is our priority. We are committed to delivering quality furniture products that meet our customers' expectations. Customers are requested to carefully inspect all products at the time of delivery and report any visible damage, manufacturing defects or incorrect items immediately.

If a product arrives damaged during transit or contains a manufacturing defect, customers must notify OM WOODS within 48 hours of delivery along with clear photographs and supporting details. Failure to report issues within the specified period may result in the claim being declined.

Return requests are accepted only for products that are damaged, defective or incorrectly delivered. Products must remain unused, unassembled and in their original condition with all packaging materials, accessories and documentation intact.

Customized furniture, made-to-order products, special-size furniture, personalized items and products manufactured according to customer specifications are not eligible for return, exchange or cancellation once production has commenced.

Minor variations in color, texture, wood grain, polish, finish or dimensions resulting from natural materials, photography, lighting conditions or display settings shall not be considered defects and are not eligible for return or refund.

Upon receiving a return request, OM WOODS may conduct an inspection or request additional information to verify the reported issue. Approval of return, replacement or refund is subject to successful verification by our quality assurance team.

If a return request is approved, OM WOODS may choose to provide a repair service, replacement product, store credit or refund depending on the nature of the issue and product availability.

Refunds, when approved, will be processed through the original payment method used during purchase. The refund process may take approximately 7 to 14 business days after approval, depending on banking and payment gateway processing timelines.

Shipping, installation, assembly and handling charges, if applicable, may not be refundable unless the return is due to a verified manufacturing defect or delivery error caused by OM WOODS.

Orders cancelled after dispatch or refused at the time of delivery may be subject to transportation, handling and restocking charges. Any applicable deductions will be communicated to the customer before processing the refund.

OM WOODS reserves the right to reject return requests that do not comply with the conditions outlined in this policy or where evidence suggests misuse, improper handling, accidental damage or unauthorized modifications after delivery.

For any return, replacement or refund related assistance, customers may contact our support team through the contact details provided on the website. Our team will make every effort to resolve concerns in a fair and timely manner.

Shipping Policy

OM WOODS is committed to delivering quality furniture products safely and efficiently to customers across India. We work with trusted logistics and transportation partners to ensure timely and secure delivery of all orders.

Delivery availability may vary depending on the customer's location, product type, stock availability and transportation network coverage. Certain remote or restricted locations may require additional delivery time or special arrangements.

Standard delivery timelines generally range between 3 to 15 business days from the date of order confirmation. Customized, made-to-order and specially manufactured furniture products may require additional production and delivery time, which will be communicated to the customer during the order process.

Once an order is confirmed and dispatched, customers will receive order updates through phone, WhatsApp, email or other available communication channels. Tracking information may be provided where applicable.

Delivery schedules are estimates and may be affected by factors beyond our control, including weather conditions, transportation disruptions, public holidays, natural disasters, labor shortages, government restrictions or unforeseen logistical challenges.

Customers are responsible for ensuring that the delivery address provided during checkout is accurate and complete. OM WOODS shall not be responsible for delays, failed deliveries or additional transportation charges resulting from incorrect or incomplete address information.

Upon delivery, customers are requested to inspect the package and product carefully before accepting the shipment. Any visible damage, missing items or delivery discrepancies should be reported immediately and noted with the delivery personnel whenever possible.

Large furniture items may require special handling, assembly or installation services depending on the product category and delivery location. Additional charges may apply for such services and will be communicated in advance where applicable.

Delivery personnel are responsible only for delivery and any agreed installation services. Customers must ensure adequate access to the delivery location, including elevators, stairways, doorways and passage areas suitable for furniture movement.

If delivery cannot be completed due to customer unavailability, inaccessible premises or incorrect delivery information, re-delivery charges may apply. OM WOODS reserves the right to recover any additional transportation or storage costs incurred.

Shipping charges, if applicable, will be displayed during the checkout process or communicated by our sales team before order confirmation. Promotional offers providing free shipping may be subject to specific terms and conditions.

OM WOODS reserves the right to modify shipping methods, delivery timelines, service areas and shipping charges without prior notice whenever required to improve operational efficiency or accommodate changing business conditions.

For any delivery-related questions or assistance regarding your shipment, customers may contact our support team using the contact details available on the website. We will make every effort to ensure a smooth and satisfactory delivery experience.