Return & Refund
These standard terms and conditions form the entire agreement between Om Woods Furniture and the Customer regarding the subject matter hereof. No alteration or variation shall be of any force or effect unless such change is reduced to writing and signed by both parties. All provisions and clauses of this contract are severable from each other. Any provision or clause of this contract which becomes unenforceable due to voidness, invalidity, illegality, unlawfulness or for any other reason whatsoever, shall to the extent that it is so unenforceable, be treated as not forming part of thecontract. The remaining provisions and clauses of this contract shall remain of full force and effect.
Om Woods furniture will provide the Customer with a delivery quotation immediately on receipt of the quotation from the transportation company.
While Om Woods furniture endeavours to organise country wide delivery, delivery to all locations cannot be guaranteed.
Delivery charges are payable in full at the time of the order being placed.
The Customer acknowledges that a delivery date given in advance is an estimation of delivery date and while Om Woods furniture will endeavour to ensure that delivery is completed as soon as is reasonably possible after the estimated delivery date, it shall not be liable for delays resulting from any cause beyond its control.
Risk in and to the Product/s pass to the Customer upon delivery.
Upon receipt of the Product/s the Customer will inspect the Product/s and must inform Om Woods furniture of any errors by way of written notice within 5 (five) days of receipt of the Product/s by the Customer. In the event that the Customer fails to notify the company of any such claim within the specified time period, such failure shall constitute a waiver of any such claim.
Any Product/s delivered to the Customer in error will only be considered for return by Om Woods furniture if the Product/s are undamaged.
Platform may disclose your Personal Information to such extent as the Platform may deem necessary for you to enter into commercial transactions with other users of the Website.
We know you will love your Custom Made piece from Things of Wood. All Timber components of our furniture is covered by the terms and conditions . Pick-up and delivery is not included in this warranty.
Please be mindful that timber requires care and maintenance and in the climate that we live in, you must expect to maintain your piece of furniture as instructed.
Things of Wood offer manufacturers structural on steel furniture frames (ie. cracking of welds).
If your piece has a manufacturer’s fault, under the Consumer Law you are entitled to a replacement or refund.
Returns or exchanges are not accepted on custom-made pieces if you simply change your mind.
Things of Wood is not responsible for any damaged caused by the consumer. Scratches, Scuffs and Dents are not covered under warranty once the products leaves the Workshop.